Terms & Conditions

Last updated: 7 August 2026

These Terms and Conditions apply to appointments, treatments, consultations, products, gift cards, treatment packages, recurring card payments and use of the Adorabella website. Please read them before booking or purchasing. Nothing in these terms affects your statutory consumer rights.

1. About Adorabella

In these terms, “Adorabella”, “we”, “us” and “our” mean the business trading as Adorabella from a private, appointment-only studio in Lutterworth, Leicestershire. “You” and “your” mean the client or purchaser.

You can contact us by email at info@adorabellabeauty.co.uk, by telephone on 07739 632145, or through the contact options on our website.

2. Booking and acceptance

A booking is accepted when we confirm it. By confirming a booking or purchase, you agree to the version of these terms made available to you at that time.

Please check appointment details and tell us promptly if anything is incorrect. Appointments are personal to the named client and may not be transferred without our agreement.

3. Consultations, suitability and consent

Some treatments require consultation, patch testing or both. Booking or paying does not guarantee that a particular treatment will be suitable. We may postpone, adapt or decline a treatment where we reasonably consider this necessary for safety, professional standards, a contraindication, incomplete information or failure to follow preparation guidance.

You must provide complete and accurate information relevant to treatment, including medical conditions, allergies, medication, pregnancy or nursing, previous procedures, reactions and changes since your last consultation. Please ask if you are unsure what information may be relevant.

Consent may be withdrawn before or during a treatment. You remain responsible for following the preparation and aftercare guidance provided to you and for contacting us promptly about an unexpected reaction or concern. Urgent or serious symptoms should be referred to an appropriate medical professional or emergency service.

4. Treatment expectations and results

Skin and treatment responses vary between individuals. Images, examples, testimonials, expected timelines and previous results are illustrative and do not guarantee a particular outcome. Recommendations are based on the information available at the time and may be adjusted as your skin, health, routine or priorities change.

Adorabella provides cosmetic skin and beauty services and does not diagnose or treat medical conditions. Where appropriate, we may recommend that you seek advice from a GP, pharmacist, prescriber or other suitably qualified healthcare professional.

5. Arrival, lateness and the studio

Please arrive at the agreed time and wait for the arrival instructions provided with your booking. Late arrival may require us to shorten, adapt or reschedule an appointment so that the next client is not affected. Where the reserved appointment time cannot reasonably be reused, the normal appointment charge may still apply.

Adorabella is a private studio. Full arrival details are shared with confirmed clients. Dedicated client parking is available. Please take reasonable care of your belongings, as we cannot accept responsibility for loss or damage unless caused by our failure to use reasonable care and skill.

We cannot accommodate babies or children under 12 in the treatment area. A parent or legal guardian must attend, provide consent and sign any required records for a client under 18. We may decline a treatment where age, treatment guidance or insurance requirements make it inappropriate.

6. Appointment changes, cancellations and missed appointments

Please give at least 36 hours’ notice if you need to cancel or rearrange. This gives us a reasonable opportunity to offer the appointment to another client.

• Where less than 36 hours’ notice is given, we may charge up to 50% of the reserved appointment price.
• Where an appointment is missed without notice, we may charge up to 100% of the reserved appointment price.
• Where we are reasonably able to refill the appointment or reduce our loss, we will take that into account.
• Repeated late cancellation or non-attendance may require a reasonable advance payment before another appointment is confirmed.

Cancellation charges are intended to reflect the time reserved and the direct loss caused by the cancellation. They are not intended as a penalty. We will not recover twice for the same loss.

If we need to cancel, we will offer to rearrange the appointment or refund any amount paid for the treatment we are unable to provide. We are not responsible for unrelated or unforeseeable costs, but this does not limit rights that cannot legally be excluded.

7. Prices, deposits and payment

Current prices and inclusions are shown on the website, booking information or individual quotation. We may change prices for future bookings. A price already agreed for a confirmed appointment will not be changed without your agreement, except to correct an obvious error before the service is supplied.

Payment is due at the time stated when booking or purchasing. We accept the payment methods displayed on the website or confirmed by us. Any deposit or advance payment will be applied to the relevant appointment or purchase.

If a payment fails or an amount properly due remains unpaid, we may pause future appointments, package benefits or further bookings while we contact you to resolve it. We will not impose an undisclosed charge.

8. Treatment packages and programmes

Before you agree to a package or programme, we will provide or confirm the number and type of appointments, inclusions, total price, any complimentary benefits, payment schedule and applicable validity or expiry period. The individual package summary forms part of these terms.

Packages are for the named client and are not transferable unless we agree otherwise. Appointments booked within a package remain subject to the appointment cancellation terms. A missed or late-cancelled package appointment may be treated as used, but only where this reasonably reflects the loss caused by the reserved time.

If treatment becomes unsuitable, we will discuss an appropriate alternative, pause or fair resolution based on the services and products already supplied, sums paid and any rights provided by law.

9. Paying for a package by recurring card payment

Where offered, you may pay in full or use a package subscription through recurring card payments. This is not a Direct Debit. Before the first payment, we will confirm the amount, frequency, expected payment dates, total package price and how to cancel.

By choosing recurring card payments, you authorise the agreed payments to be charged to the card or payment method provided. We will tell you about a material change to the payment amount or schedule before taking the changed payment.

You may cancel the recurring payment arrangement at any time by contacting us through WhatsApp or email before the next scheduled payment. Cancellation stops future recurring payments once processed. It does not automatically reverse payments already made or amounts properly due for treatments, products or benefits already supplied.

After cancellation, no further appointments or benefits may be booked against instalments that have not been paid. Any unused amount already paid will remain available against the package services until the stated package expiry, unless the individual package summary provides a refund option or consumer law requires another outcome.

If discounted pricing or a complimentary benefit depends on completion of a package, the consequence of cancelling early will be explained in the package summary before you agree. We will not impose an early-cancellation charge or retrospective price adjustment that was not made clear in advance, and any deduction must be fair and proportionate.

10. Distance and off-premises purchases

If you enter into a service contract online, by telephone or away from our studio, you may have a legal right to cancel within 14 days without giving a reason. If you expressly ask us to begin providing a service during that period and then cancel, you may need to pay a proportionate amount for what has already been supplied. If the service has been fully performed within the cancellation period after your express request and acknowledgement, the cancellation right may end.

Different rules may apply to appointments booked for a specific date and to products that are sealed for health protection or hygiene reasons once unsealed. These exceptions do not affect your rights where goods are faulty, misdescribed or otherwise do not conform to contract.

11. Retail products

Please follow product instructions and any personal guidance provided. Stop using a product and contact us or an appropriate healthcare professional if you experience a concerning reaction.

Products bought in the studio cannot normally be returned merely because you change your mind, particularly after opening or use. This does not affect your statutory rights if a product is faulty, misdescribed or not of satisfactory quality. Rights applying to an eligible distance purchase will be explained when relevant.

12. Gift cards

Gift cards are valid for six months from purchase unless a different period is clearly stated when purchased. They cannot be exchanged for cash. A remaining balance may be used towards a later eligible booking before expiry. Gift cards are not normally refundable after the applicable cancellation period, except where required by law.

Please keep gift card details secure. Contact us promptly if a card is lost or used without permission. Replacement is not guaranteed unless we can verify the remaining balance and purchaser.

13. Photography, testimonials and marketing

Clinical or consultation photographs may be requested where useful for records or treatment planning. We will explain their purpose and handle them in accordance with our Privacy Policy.

We will not use identifiable photographs, video, testimonials or treatment information for marketing without separate permission. Marketing consent is optional and may be withdrawn for future use.

14. Privacy and confidential information

We process personal information, including relevant health information, to manage appointments, assess treatment suitability, maintain records, take payment and meet legal or insurance requirements. Please read our Privacy Policy for further information.

15. Our responsibility

We will provide services with reasonable care and skill. We do not exclude or limit responsibility where it would be unlawful to do so, including responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of rights that cannot legally be excluded.

We are not responsible for a loss that was not reasonably foreseeable when the contract was made, that results from inaccurate or withheld information, failure to follow reasonable preparation or aftercare guidance, or use of products contrary to their instructions, except where the law provides otherwise.

Nothing in these terms excludes a remedy available under the Consumer Rights Act 2015 or other applicable consumer law.

16. Events outside reasonable control

We may need to delay or cancel because of illness, emergency, utility failure, severe weather, supplier interruption or another event outside our reasonable control. We will contact you as soon as reasonably possible and offer a rearrangement or appropriate refund for services we cannot provide.

17. Website use and intellectual property

Website content is provided for general information and does not replace an individual consultation or medical advice. Treatment descriptions may be updated as services, products and professional guidance change.

Unless otherwise stated, the website design, original text, graphics and other original materials belong to Adorabella or are used under licence. They may not be copied or used commercially without permission. Links to third-party websites are provided for convenience and do not make us responsible for their content or availability.

18. Complaints and concerns

Please raise a concern as soon as reasonably possible so that we have an opportunity to understand and respond. Contact info@adorabellabeauty.co.uk with your name, appointment or purchase details and a clear description of the issue.

We aim to acknowledge complaints promptly and provide a considered response after reviewing the relevant information. Nothing in this process prevents you from seeking independent consumer advice or using a legal remedy available to you.

19. Changes to these terms

We may update these terms for future bookings or purchases. The updated version and date will be published on this page. A material change will not be applied retrospectively to an existing contract without your agreement unless required by law.

20. Governing law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts that apply to you under consumer law. If any provision is found unenforceable, the remaining provisions will continue to apply.