Health & Safety

Last updated: 7 August 2026

This page explains the health and safety standards that support appointments at Adorabella’s private, appointment-only studio in Lutterworth. It should be read with our Terms and Conditions and Privacy Policy.

1. Our approach

We take reasonable steps to provide a clean, maintained and professionally managed treatment environment. Health and safety controls are selected according to the treatment, products, equipment, client information and risks involved.

We review working practices when treatments, equipment, products, professional guidance or legal requirements change. A public policy cannot describe every treatment protocol, risk assessment or emergency procedure used within the business.

2. Consultation and treatment suitability

Some services require consultation, consent, patch testing or treatment-specific screening. You must provide complete and accurate information about matters that may affect treatment, including medical conditions, medication, allergies, pregnancy or nursing, previous procedures, skin reactions and changes since your last appointment.

We may postpone, adapt or decline a treatment if information is incomplete, a contraindication is present, preparation guidance has not been followed, patch testing is required, the treatment falls outside our competence or we reasonably consider proceeding unsafe.

Patch testing can help identify some sensitivities but cannot predict or prevent every reaction. A successful previous treatment or patch test does not guarantee that a future reaction cannot occur.

3. Cleaning and infection prevention

Controls are applied according to the treatment and may include:

• hand hygiene before and after appropriate client contact;
• cleaning and disinfecting treatment surfaces and reusable equipment between clients using suitable products and contact times;
• using single-use items where appropriate and disposing of them after one client;
• keeping clean and used items separate;
• managing towels, headbands and other laundry to reduce cross-contamination;
• using suitable personal protective equipment where the risk assessment or product instructions require it;
• maintaining ventilation appropriate to the activity and products used; and
• following manufacturer instructions for equipment, cleaning, maintenance and storage.

Please avoid touching prepared treatment surfaces or clean equipment and follow any hand-hygiene request made during your visit.

4. Skin-penetrating and single-use components

Where a treatment uses a component intended to penetrate or create controlled channels in the skin, treatment-specific infection-control procedures apply. Sterile single-use components are used where required and are not reused between clients.

Sharps and contaminated waste are placed into suitable containers and handled through an appropriate disposal route. Reusable items are cleaned, disinfected or sterilised according to their intended use, manufacturer instructions and the applicable risk assessment.

We will maintain any practitioner or premises registration required for the treatments actually offered and will not provide a regulated treatment without the approval required for that activity.

5. Products, chemicals and equipment

Professional and cleaning products are stored, handled and used in accordance with supplier instructions and relevant safety information. We consider exposure, ventilation, protective equipment, spills, allergies and safe disposal as part of product and treatment risk assessment.

Electrical and treatment equipment is visually checked, maintained and serviced as appropriate. Equipment must be used only for its intended purpose and by a person with suitable training.

6. Illness and communicable conditions

Please rearrange your appointment if you are unwell, have a contagious condition, have symptoms that could place another person at risk or have been advised to isolate. Contact us before attending if you are unsure.

We may rearrange an appointment if the practitioner is unwell or if another health and safety issue makes it inappropriate to continue. Normal late-cancellation terms will be considered fairly where illness is involved, taking account of notice, circumstances and the loss caused by the reserved appointment.

7. Before your appointment

Please follow the preparation guidance provided for your treatment. This may include temporarily avoiding specified products, treatments, sun exposure, hair removal or other activities. Tell us if you have been unable to follow the guidance before treatment begins.

Please arrive with the treatment area reasonably clean where requested and avoid bringing unnecessary belongings into the treatment space. Phones and personal items should be kept away from prepared treatment surfaces.

8. During your appointment

Tell us immediately if you feel unexpected pain, dizziness, breathing difficulty, heat, burning, swelling or another concerning symptom. You may ask to pause or stop at any time.

Please follow reasonable safety instructions and avoid adjusting equipment, opening products or touching clinical or professional-use items without permission.

9. Aftercare and reactions

Follow the individual aftercare and product guidance provided. Avoid adding unapproved products or activities where you have been advised not to do so. Contact us promptly if you have a question or unexpected response.

A mild or expected temporary response may form part of some treatments, but serious, rapidly worsening or otherwise concerning symptoms require appropriate medical attention. Call 999 for an emergency or seek advice through NHS 111, a pharmacist, GP or other suitable healthcare professional as appropriate. Adorabella does not provide emergency medical care.

10. Incidents and emergencies

Accidents, adverse events, near misses, equipment faults and relevant complaints are recorded and reviewed where appropriate. We may contact a product or equipment supplier, insurer, healthcare professional, emergency service or authority where necessary and lawful.

Emergency and fire arrangements are maintained for the studio. Clients must follow evacuation or safety instructions promptly.

11. Medicines and medical advice

Please do not stop or change prescribed medication to receive a cosmetic treatment unless instructed by the prescribing healthcare professional. We do not diagnose medical conditions or replace advice from a GP, pharmacist, prescriber or other qualified healthcare professional.

12. Children and accompanying visitors

Babies and children under 12 cannot be accommodated in the treatment area. A parent or legal guardian must attend and provide any required consent for a client under 18. We may apply a higher age limit or decline treatment where product guidance, insurance, professional standards or the nature of the treatment requires it.

Please do not bring another visitor unless this has been agreed in advance or is reasonably required for accessibility, support or consent.

13. Access, parking and personal property

The studio is private and operates by appointment. Full arrival information is shared after booking. Dedicated client parking is available. Please follow the directions provided and keep access routes clear.

Tell us before your visit about an accessibility requirement or adjustment so that we can discuss what can reasonably be provided. Keep valuables secure and report a spill, trip hazard, damage or safety concern immediately.

14. Client behaviour

Abusive, threatening, discriminatory, intoxicated or unsafe behaviour will not be accepted. We may end or refuse an appointment where behaviour creates a risk to the client, practitioner, property or another person. Any charge will be considered under the fair cancellation and loss provisions in our Terms and Conditions.

15. Privacy and treatment records

Consultation, health, consent, patch-test, treatment, photograph and incident information is handled in accordance with our Privacy Policy. Please use a private contact method where possible when discussing sensitive information.

16. Questions or concerns

Please contact us before your appointment if you have a health and safety, suitability or access question. Email info@adorabellabeauty.co.uk or use the options on our Contact page.

This policy will be updated when services, risk assessments, studio arrangements or applicable guidance change.