terms & conditions

appointment bookings and cancellations

As a courtesy to other customers it is appreciated if clients keep prompt appointment times. Late arrival for an appointment may result in appointments not being able to go ahead due to time restraints. Please only enter the property at the time of your appointment unless instructed to do so. A booking confirmation will be sent via text as well as a 24 hour reminder, this is a NO-REPLY automated service. Please contact us on 07739632145.

We regret that it may be necessary to charge a 50% non-refundable/non-transferable fee of the whole price of your booking in an event of a cancellation being less than 36 hours, with 100% payable if an appointment is missed without any prior notice (no show). Any further appointments may not be made with Adorabella until any debts are settled. We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever as a result of a treatment being carried out by us (Adorabella) at our property or yours.

If multiple appointments are cancelled with unacceptable notice a 50% non-refundable/transferable deposit will be required prior to your next booking.

health & safety

We are not responsible for any damages or losses caused by carrying out our services on your or ours property. Our guidelines can be found on our health and safety page.

Patch testing for some treatments is necessary. This will need to be carried out at least 24 hours prior to your appointment.

gift cards

Gift cards are non-refundable. They are valid for 6 months from the date of purchase and will not be accepted after the expiry date. eGift cards are available upon request and are purchased through our online store.

Gift cards can not be redeemed for cash. You are not obiligised to use the full value of the gift card during one treatment session. However, change will not be given. The remaining balance of the gift card can be redeemed off your next booking.

data security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. On occasion we would like to send you details of open evenings and special promotions. If you would rather not receive these then please let us know.

medical conditions

Please inform your therapist of any medical conditions prior to your treatments as some treatments may not be appropriate for you.

Please reschedule your treatment if you feel or are unwell.

price alterations

We reserve the right to alter prices without any prior notice.

age restrictions

For any client under the age of 18 years, a parent or guardian’s presence is mandatory to give consent for the treatment and to sign the consultation cards. Failure to provide this presence, means that we have the right to refuse any treatments to persons under the age of 18.

Adorabella is a place for you to switch off and relax. Unfortunately we are unable to accommodate babies and children under the age of 12 to prevent disturbance and damages.

payments

All payments must be made at the time of your appointment via our Square payment system or cash. We do not accept cheques.

online dispute resolution

Should you have any concerns about our terms of service or you feel that the service you were provided with does not meet your expectations, then please don’t hesitate to get in touch. Please contact us via our direct email address, info@adorabellabeauty.co.uk.

By booking an appointment you accept these terms and conditions and any changes made to these terms.